Customer Care Executive (Non-Voice)
400 Hours
(4 hours/day)
30 students/ class
₹ 1,000
Refundable
(Books are included)
course syallabus
Introduction
As a non-voice customer care executive, your primary responsibility is to communicate with customers through written channels such as email, chat, or social media. Your role would involve resolving customer queries, providing information, and addressing any concerns or complaints they may have.
As a customer care executive (Non-Voice), your primary responsibility will be to assist customers via email, chat or messaging applications, instead of using voice communication.
Objectives
After this course student will be able to:
- Responding to customer inquiries and requests via email or chat and providing appropriate solutions in a timely manner.
- Investigating and resolving customer complaints or issues related to products or services.
- Escalating complex issues to higher authorities for timely resolution.
- Maintaining accurate records of customer interactions and transactions.
- Providing customers with product and service information.
- Collaborating with other teams within the organization to ensure customer satisfaction and meet business objectives.
Certification
Upon completion of the program, you will typically receive a certificate or diploma that demonstrates your proficiency in customer care executive (non-voice) skills. This certification can help you stand out to employers and enhance your career prospects in the customer service industry.
Who can apply for this course?
- +2 with science faculty
- +2 with management faculty
- +2 with science faculty
- +2 with management faculty
Training Methodology
- Weekly test
- Digital Class
- Field Visit and real project demonstration
- +2 with managem
